ISO/IEC 17025:2017 3.1.Impartiality (Sub clause of Terms and Definitions)

3.1.Impartiality ( Sub clause of terms and definitions):-

The Impartiality sub-clause of the Terms and definitions typically states that:

It means that conflict of interest do not exist, or are resolve so as not to adversely influence subsequent activities of the laboratory.

“The laboratory shall ensure impartiality in all its activities, including testing, calibration, and sampling. The laboratory shall not allow commercial, financial, or other pressures to compromise its impartiality. The laboratory shall ensure that its personnel, including management, are free from any conflicts of interest that could influence their judgment or the outcome of their work.”

Freedom from conflict of interest:

The Impartiality (Freedom from Conflict of Interest) sub-clause of the Terms and definitions typically states that:

“The laboratory shall:

  • Be impartial and free from any conflict of interest that could influence its judgment or the outcome of its work;
  • Identify, disclose, and manage any potential conflicts of interest that could impact its impartiality;
  • Ensure that its personnel, including management, are free from any conflicts of interest that could influence their judgment or the outcome of their work;
  • Not engage in any activities that could compromise its impartiality or create a conflict of interest;
  • Ensure that its relationships with customers, suppliers, and other stakeholders do not compromise its impartiality.”

Freedom from bias:-

The Impartiality (Freedom from Bias) sub-clause of the Terms and definitions typically states that:

  • Avoiding any influence or pressure from external parties that could compromise impartiality
  • Ensuring personnel are not influenced by personal beliefs, values, or interests
  • Using methods and procedures that are free from bias
  • Ensuring equipment and materials are not influenced by external factors
  • Avoiding any conflicts of interest or appearances of conflicts of interest
  • Ensuring transparency and openness in all activities
  • Continuously monitoring and addressing potential sources of bias”

Lack of Prejudice :-

“The laboratory shall ensure that its testing, calibration, and sampling activities are conducted without prejudice or discrimination, including:

  • Avoiding any bias or discrimination based on personal characteristics, such as race, gender, religion, or nationality
  • Ensuring equal treatment of all customers, stakeholders, and personnel
  • Avoiding any influence or pressure from external parties that could compromise impartiality
  • Ensuring personnel are trained to recognize and avoid prejudicial behaviors
  • Continuously monitoring and addressing potential sources of prejudice
  • Ensuring that methods and procedures are free from bias and prejudice”

Neutrality:-

The Impartiality (Neutrality) sub-clause of the Terms and definitions typically states that:

  • Avoiding taking sides or promoting specific interests
  • Not engaging in activities that could be perceived as biased or partisan
  • Ensuring equal treatment of all customers, stakeholders, and personnel
  • Avoiding any influence or pressure from external parties that could compromise neutrality
  • Ensuring personnel are trained to maintain a neutral and impartial attitude
  • Continuously monitoring and addressing potential sources of bias or partiality
  • Ensuring that methods and procedures are neutral and unbiased”

Fairness:-

The Impartiality (Fairness) sub-clause of the Terms and definitions typically states that:

  • Ensuring that personnel are trained to recognize and avoid unfair practices
  • Continuously monitoring and addressing potential sources of unfairness
  • Ensuring that methods and procedures are fair and unbiased”

Open-Mindedness:-

The Impartiality (Open-Mindedness) sub-clause of the Terms and definitions typically states that:

  • Considering multiple perspectives and viewpoints
  • Avoiding assumptions and preconceptions
  • Being receptive to new ideas and information
  • Encouraging diverse opinions and experiences
  • Avoiding bias and stereotyping
  • Continuously challenging own assumptions and beliefs
  • Embracing innovation and change
  • Ensuring personnel are trained to be open-minded and receptive to new ideas”

Even-Handedness:-

The Impartiality (Even-Handedness) sub-clause of the Terms and definitions typically states that:

  • Ensuring that personnel are trained to be even-handed and respectful
  • Continuously monitoring and addressing potential sources of unfairness”

Detachment:-

The Impartiality (Detachment) sub-clause of the Terms and definitions typically states that:

  • Avoiding external influences or pressures that could compromise detachment.
  • Continuously monitoring and addressing potential sources of attachment or bias
  • Ensuring methods and procedures are designed to promote detachment and objectivity”

Balance:-

The Impartiality (Balance) sub-clause of the Terms and definitions typically states that:

  • Ensuring equal weight is given to all relevant factors
  • Maintaining a balanced approach to decision-making.
  • Continuously monitoring and addressing potential sources of imbalance
  • Ensuring methods and procedures are designed to promote balance and impartiality.

This sub-clause aims to ensure that the laboratory:

  1. Remains neutral: Avoids taking sides or promoting specific interests.
  2. Avoids conflicts of interest: Ensures personnel don’t have personal or financial interests that could influence their work.
  3. Discloses potential conflicts: Reveals any potential conflicts of interest that could impact impartiality.
  4. Manages conflicts: Takes steps to mitigate or eliminate conflicts of interest.
  5. Avoids external influences: Remains unaffected by external pressures or biases.
  6. Maintains personnel objectivity: Ensures personnel are free from personal biases and influences.
  7. Uses unbiased methods: Employs methods and procedures that are free from bias and ensure accurate results.
  8. Maintains independence: Operates autonomously, without undue influence from external parties.
  9. Ensures equipment and material integrity: Ensures equipment and materials are not compromised by external factors.
  10. Uses neutral methods: Employs methods and procedures that are neutral and unbiased.
  11. Operates transparently: Conducts activities openly and transparently.
  12. Monitors and addresses bias: Continuously identifies and addresses potential sources of bias, prejudice, unfairness.
  13. Avoids discriminatory bias: Does not discriminate based on personal characteristics.
  14. Ensures equal treatment: Treats all customers, stakeholders, and personnel fairly and equally.
  15. Remains free from external influence: Avoids external pressures that could compromise impartiality.
  16. Trains personnel to recognize prejudice: Educates personnel to identify and avoid prejudicial behaviors.
  17. Upholds integrity: Ensures personnel and relationships don’t compromise impartiality.
  18. Ensures unbiased decision-making: Makes decisions based on facts, without external pressures.
  19. Uses fair methods: Employs methods and procedures that are fair and unbiased.
  20. Considers multiple perspectives: Encourages diverse viewpoints.
  21. Avoids assumptions: Doesn’t jump to conclusions or make assumptions.
  22. Remains receptive: Open to new ideas, information, and experiences.
  23. Encourages diversity: Fosters an inclusive environment.
  24. Embraces innovation: Stays open to new ideas and change.
  25. Challenges own assumptions: Continuously questions own beliefs.
  26. Provides accurate information: Clear and accurate information to all stakeholders.
  27. Makes balanced decisions: Decisions are made with a balanced approach.

By including this sub-clause, laboratories demonstrate their commitment to:

  1. Objectivity: Ensuring test results are accurate and unbiased.
  2. Integrity: Maintaining trust and credibility with customers, stakeholders, and regulatory bodies.
  3. Transparency: Openly disclosing potential conflicts of interest.
  4. Credibility: Upholding the reputation of the laboratory and the industry.
  5. Reliability: Ensuring consistent and reliable test results.
  6. Respect: Valuing diversity and promoting inclusivity.
  7. Fairness: Ensuring equal treatment and opportunities for all.
  8. Inclusivity: Fostering a culture of diversity and open-mindedness.
  9. Continuous improvement: Embracing innovation and change.
  10. Detachment: Ensuring decisions are based on facts, not personal interests.
  11. Balance: Ensuring decisions are made with a balanced approach.

Impartiality is essential in laboratory testing and calibration, as it directly affects the reliability and accuracy of results, which in turn impact public health, safety, and the environment.

More:

  1. ISO/IEC 17025:2017 3.2. Complaint ( Sub clause of terms and definitions)